Industry, POV

Post-Pandemic Enterprise Priorities: Start with Governance

September 15, 2021

This is the first in a series of the TechVision Research blogs with Clear Skye that address how organizations can extend business-driven digital programs at scale with the right governance, compliance and user experience to both engage stakeholders and protect your organization.

It is time for organizations to recalibrate; the pandemic forced knee jerk reactions for many organizations as a matter of survival, but now is the time to assess building the right digital foundation. We believe this new foundation starts with governance as this was often times the most overlooked element of our pandemic lockdown. We define governance in the broadest possible terms to include identity, security and data governance. In this short blog we’ll focus on Identity Governance and Provisioning as these areas took a back seat over the past few years as this has exposed organizations to both increased risk and poor user experience. The analyst team at TechVision believes that the time is now for most large organizations to take a look at their governance foundation, lessons learned during the pandemic and better protect and manage their most critical assets. This will, in fact, be a central theme for our TechVision Chrysalis conference this November in San Diego.

So what is needed going forward?

We believe governance starts with more seamless integration, NOT silos. You can’t govern what you don’t know about, and Identity Governance & Administration (IGA) is only as good as the systems, services and platforms that are being covered and are known about. One area of focus is the tremendous overlap that often exists (and may have been extended during the pandemic lockdown) between IGA systems and Information Technology Service platforms (ITSM). Scalable, pragmatic IGA should, wherever possible, leverage ITSM as the center of both IT and IAM operations.

Scalable, pragmatic IGA should, wherever possible, leverage ITSM as the center of both IT and IAM operations.

This concept is what we refer to as "Pragmatic IGA"; leveraging the platforms, discovery, processes and services that are already part of your enterprise ecosystems (like ServiceNow) and use this as a foundation to clean up your IGA, provisioning and overall Identity Management program.

I often hear from clients that they want to do better. Leveraging your ITSM platform will save money, save time and mitigate risk for many organizations. For example, administrators and end users that are already using ServiceNow can use a single portal reducing the need for training. 

Leverage the platforms and processes that are already part of the enterprise

Clear Skye is a new entrant in the Identity Governance & Administration (IGA) space and is focused on this type of pragmatic IGA. Their solution simplifies the adoption of one of the most complex projects in IAM, by offering its IGA capabilities as a fully native ServiceNow application, instead of a standalone installation or service. This allows organizations to leverage existing workflows, interfaces, and infrastructure built on the ServiceNow platform and extend them to the IAM and IGA platforms. This eases integration, drives down administrative costs, but also limits the areas of transient inconsistency that hackers depend on.

Pragmatic IGA is a nice approach for both moving faster and improving security.

I want to hear from you! If your organization has an integrated and pragmatic governance success story drop me an email me at so we can feature you in an upcoming blog.

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About the author

Gary Rowe is a seasoned technology analyst, consultant, advisor, executive and entrepreneur. Mr. Rowe helped architect, build and sell two companies and has been on the forefront the standardization and business application of core infrastructure technologies over the past 35 years. Core areas of focus include identity and access management, blockchain, Internet of Things, cloud computing, security/risk management, privacy, innovation, AI, new IT/business models and organizational strategies.

He was President of Burton Group from 1999 to 2010, the leading technology infrastructure research and consulting firm. Mr. Rowe grew Burton to over $30+ million in revenue on a self-funded basis, sold Burton to Gartner in 2010 and supported the acquisition as Burton President (now Gartner for Technical Professionals) at Gartner. He formed TechVision Research in 2015 to provide world-class consulting and research services to large enterprises.

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